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Every piece in the gallery is created to bring a lifetime of enjoyment — and your happiness with it matters to us as much as the work itself.
Your satisfaction is guaranteed. If a piece isn't right for any reason, contact us within 30 days of your order date and we'll arrange a full refund of the purchase price once the piece is returned. Simply email support@glenloates.com with your order number. Return shipping is the collector's responsibility, unless the piece arrived damaged or with a flaw. This gallery is operated by the family, and we treat every collector the way we would a guest in our own home.
In the rare event a work arrives damaged or with a flaw, email support@glenloates.com with your order number, a short description, and a photo. We'll arrange a complimentary replacement at no additional cost — and in most cases there's no need to send anything back.
Each work is created to order especially for you, so we encourage you to choose your size with care. View in My Room, on every artwork page, shows the piece at true scale on a wall before you order. And of course, our 30-day promise has you covered if a piece isn't right.
If an order was marked as a gift and shipped directly to you, you'll receive a gift credit for the value of an eligible return. If it wasn't marked as a gift, the refund is issued to the original purchaser.
Gift cards and downloadable products are not returnable.
Questions about a piece or an order? We're always glad to help — email support@glenloates.com.
